WHERE DO WE CHECK-IN/PICK UP KEYS?
All of our homes have lock-boxes where keys are provided or an electronic lock. Codes are adjusted for every unique guest, and you are provided with your unique code. Directions, check-in, and “Welcome” information will be forwarded via e-mail, one week prior to your check-in date.
WHAT ARE CHECK-IN/CHECK OUT TIMES?
Check-in time is 4:00 PM, and check out time is 10:00 AM. It is important that we adhere to these times, as there is a chance that someone will be checking out/in before or after you, and we need sufficient time to fully clean and prep the house for the next guest.
Early Check-In and Late Check Out:
Requests for early check-in or late checkout will be considered on a case-by-case basis. Please contact our office no more than 48 hours in advance with requests for an early arrival or late departure. Consideration is given based upon the property’s “status” immediately prior to, or following, your reservation. The cost for either option is $40 plus tax and processing fee, and is non-negotiable.
WHAT IF WE NEED TO CHECK-IN “AFTER HOURS”?
You are free to arrive anytime after the appointed 4:00 PM check-in time, and if you are arriving later in the evening, the same check-in instructions apply since the keys will be securely locked in the lock box which you will have the unique code to access.
SHOULD I PURCHASE TRAVEL INSURANCE?
For the protection of our guests we recommend they consider purchasing Travel Insurance, especially if renting during the winter months. This will insure your trip in many cases, should you need to cancel your reservation. Vacation Travel Insurance may be purchased through any number of agents. The list below is provided as a courtesy. AVL Vacation Rentals does not endorse any specific company:
If you are a member of AAA, or AARP, you may wish to check with them as to their offering
WHAT DO I NEED TO BRING FOR THE RENTAL?
All our vacation rental homes are comfortably furnished, and have well equipped kitchens, supplied with pots/pans, cooking utensils, flat ware, plates/glasses, coffee makers, etc. All homes have a full compliment of bed linens, blankets, bed pillows, comforters, kitchen and bath towels, dish soap and detergent. In addition, your rental home will have been stocked with paper towels, toilet paper and trash bags, but not in unlimited supply.
ARE YOUR HOUSES PET FRIENDLY?
Due to common allergy problems our clients have chosen to keep their homes “Pet Free”. Bringing a pet to a house that is not pet friendly, without owner consent or permission from AVL, is grounds for termination of the rental agreement without refund.
WHAT DO I NEED TO DO TO CHECK-OUT?
Each home will have a somewhat unique check-out protocol, and this will be provided to you with your check-in “packet” of information, and then included in the homes “Information” booklet. In conjunction with this we simply request that you practice common courtesy in trying to leave the home as you found it, with respect for the owners and their belongings.
ARE WE EXPECTED TO CLEAN THE HOUSE BEFORE WE LEAVE?
No – You have paid for cleaning. We simply ask you make sure that you have followed the protocols provided to you around “check-out”, including but possibly not limited to, making sure the dishwasher has been started and that you have cleared the house of your personal possessions. All homes have a clothes washer and dryer for your use during your stay.
WHAT IF THERE IS AN EMERGENCY DURING OUR STAY?
If you are having a medical emergency, or fire, dial 911. The address of each property has been provided on the bottom of the documents in each home. Most homes do NOT have a land line so you will use your cell phone. The carriers with the best connectivity are Verizon & US Cellular.
We hope that your stay in the area will be relaxing and without incident. We are available for our guests 24 hours a day, but request guests employ common sense by using the service number provided for after hours issues which require immediate attention.
DO YOU HAVE A LOST AND FOUND?
Guest items are returned at guest request and expense; $25 service fee and shipping. We cannot be held responsible for items left behind. Unclaimed items will be donated to charities after thirty (30) days.
WHAT IF I HAVE ADDITIONAL QUESTIONS?
PLEASE feel free to call, (828) 231-9100, or email, firstname.lastname@example.org, at any time. We are here to ensure that you have a spectacular vacation while visiting Asheville. We provide an exceptional vacation experience, not just a destination. This starts from our first contact, all the way through your stay with us.